Pika88 Privacy Policy – Malaysian Player Data Protection

Introduction & Scope of This Policy

Welcome to pika88's Privacy Policy. This document details how pika88 ("we", "the Company", "the Platform") collects, processes, stores and protects your personal information when you use our website, app and services.

This Privacy Policy applies to all users and registered members of Pika88 in Malaysia, including website visitors who have not yet registered. By using the Pika88 platform in any way – whether browsing the website, registering an account, making a deposit, playing games, or contacting our customer support – you acknowledge that you have read and understood this Privacy Policy.

Pika88 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. We are committed to ensuring that your personal data remains private and secure at all times.

Types of Personal Data We Collect

Pika88 collects several categories of personal information depending on how you interact with our platform:

Pika88 not collect sensitive information such as biometric data, health information, or political views unless specifically required by law.

How We Collect Information

3.1 Information You Provide Directly

This refers to information you actively provide on the pika88 platform, including:

• Account registration form — name, email, phone number, date of birth.
• KYC verification process – copy of MyKad, proof of address, proof of payment method.
• Deposit and withdrawal forms – payment method information you provide.
• Communications with pika88 customer support — queries, complaints, feedback.
• Participation in competitions, promotions, or surveys.

3.2 Information Collected Automatically

When you use the pika88 platform, our systems automatically record certain technical information required to keep the platform running smoothly and securely. This includes your IP address, browser type, operating system, pages visited, and access times.

3.3 Information from Third Parties

In certain cases, Pika88 may receive information about you from legitimate third parties, such as identity verification service providers or payment method providers like Touch 'n Go, DuitNow, or GrabPay, solely for the purpose of verifying your transactions and identity.

Purpose of Personal Data Use

Pika88 uses your personal information only for legitimate purposes that have been made known to you. The following are the primary purposes for which pika88 processes your data:

• Account Management: Creating and managing your pika88 account, including identity verification and eligibility checks.
• Transaction Processing: Processing deposits and withdrawals via your preferred Malaysian payment methods such as DuitNow, Touch 'n Go eWallet, Boost, or FPX.
• Service Provision: Enables you to access and enjoy all pika88 games and services.
• Security & Fraud Prevention: Detecting, investigating and preventing fraudulent activity, money laundering and platform abuse.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.
• Marketing Communications: Sending you information about Pika88 promotions, bonuses, and exclusive offers – only where you have consented to receive such communications.
• Platform Improvements: Analysing usage patterns to improve the user experience, platform performance, and game catalogue.
• Customer Support: Assisting you whenever you reach out to pika88's support team.

Data Sharing with Third Parties

Pika88 does not sell or trade your personal data to any third party for their commercial gain. However, in the course of legitimate business operations, pika88 may share your data with the following categories of third parties:

All third-party partners of Pika88 are required to comply with security and privacy standards equivalent to or higher than those of Pika88. We do not permit any third party to use your data for purposes other than those agreed upon in writing.

Data Security Measures

Pika88 continuously invests in the latest security technologies and procedures to ensure your personal data is always protected. Key security measures we have implemented include:

• 256-bit SSL/TLS Encryption for all data transmitted between your browser and pika88's servers.
• Data encryption at rest — all personal data stored in pika88's databases is encrypted using AES-256 algorithm.
• Role-based access control (RBAC) – only authorised staff, within the scope of their role, may access specific data.
• Two-factor authentication (2FA) for staff access to internal systems.
• Regular security audits by independent third parties to identify and address vulnerabilities.
• 24/7 Monitoring by Pika88's internal cybersecurity team to detect suspicious activity.
• Disaster Recovery Programme (DRP) to ensure service continuity and data protection in emergency situations.

Your Rights Regarding Personal Data

As a pika88 member, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):

How to Exercise Your Rights

To exercise any of the rights above, please contact Pika88's Data Protection Officer by email at privacy@pika88.ws or via 24/7 customer support. We will process your request within 14 business days from the date of receipt of a complete request.

In certain cases, Pika88 may be unable to fulfil a data deletion request where the data is required to meet legal obligations, resolve disputes, or enforce agreements.

Cookie Policy

Pika88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of the pika88 platform.

Data Retention Period

Pika88 does not retain your personal data longer than is necessary for the stated purpose or as required under Malaysian law. The following are the general retention periods we observe:

Once the retention period has elapsed, your personal data will be securely deleted or anonymised in accordance with the industry-standard data deletion procedures we follow.

Child Protection

Pika88 does not provide services to individuals under the age of 18. We do not knowingly collect or process personal data from minors. The Pika88 registration process requires strict age verification, including MyKad verification for Malaysian users.

If you believe a minor has registered a pika88 account or provided us with their personal information without parental or guardian consent, please contact us immediately at privacy@pika88.ws. We will take immediate action to delete the relevant data and close the account.

Amendments to This Privacy Policy

Pika88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, laws, or business operations. When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending notifications via email to all registered Pika88 members.
• Displaying a prominent notice on the pika88 platform homepage for at least 30 days following any changes.
• Providing a summary of changes made for your reference.

Contact Our Data Protection Officer

For any enquiries, requests, or concerns regarding this Privacy Policy or how pika88 processes your personal data, please contact our Data Protection Officer (DPO):

If you are dissatisfied with how pika88 has handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) in accordance with the procedures set out by the relevant authority.